You taught me to be confident, precise and prepared in the areas I thought I knew nothing about. You taught me that there would be times when my only tool would be my imagination and THEN you taught my imagination how to dream. To think outside of the box was inadequate for your methodology because some are circular thinkers. In that, you taught me to hold the interest of a diverse audience and to especially grab a hold of them and win their trust. In all, you taught me that trust is what mattered most; the rest was simply the journey to trust. I now KNOW pure awesomeness!
—Lennor Smith
Social Worker, Contra Costa County

Thank you so much for a lively and interesting presentation. I think that I can speak for everyone in saying that is was extremely helpful and much appreciated. Rather than the sort of usual “conflict management” training, this provided some deep understanding of how people engage, created a really safe space for our staff to talk about how they approach conflict, and provided new tools for us to talk about how they approach conflict, and proived new tools for us to use in our work with clients and each other. We will absolutely recommend you to people in our network.

John McNamara
Co-Executive Director
Northwest Cooperative Development Center